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  1. Help Center
  2. Common FAQ
  3. Why was my parcel delivered to the wrong place?

Articles in this section

  • The tracking information says "a notice card is left", why did not I get it?
  • Why my parcel is under "Alert" status? What does this mean?
  • My parcel is "Undelivered", what should I do?
  • Where is my parcel? I ordered a month ago!
  • The tracking says my parcel was delivered, but I did not receive it, what to do?
  • Parcel delivered to wrong address and signed for. What to do?
  • Could my parcel be delivered successfully if the address is insufficient?
  • My parcel is under "Pick up" status, where should I go to pick up?
  • I ordered something from China, why the country of origin says "Singapore"?
  • What shall I do if my parcel requires customs clearance?
See more

Why was my parcel delivered to the wrong place?

Even though mail handling is mostly automatic, it still involves a lot of manual operations, which explains this kind of delivery mistakes. You can visit the carrier's official website to get help directly.

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  • My parcel is "Expired", what should I do?
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