Frequently Asked Questions And Answers

• Parcel delivered to wrong address and signed for. What to do?
• I ordered something from China, why the country of origin says "Singapore"?
• The tracking says my parcel was delivered, but I did not receive it, what to do?
• The tracking information says "a notice card is left", why did not I get it?
• My parcel is "In Transit" for quite a while. What is the exact location?
• My parcel is under "Pick up" status, where should I go to pick up?
• Could my parcel be delivered successfully if the address is insufficient?
• My parcel is "Undelivered", what should I do?
• What shall I do if my parcel requires customs clearance?
• Why my parcel is under "Alert" status? What does this mean?