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  1. Help Center
  2. Common FAQ
  3. My parcel is "Expired", what should I do?

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  • The tracking information says "a notice card is left", why did not I get it?
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  • My parcel is "Undelivered", what should I do?
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  • I ordered something from China, why the country of origin says "Singapore"?
  • What shall I do if my parcel requires customs clearance?
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My parcel is "Expired", what should I do?

"Expired" indicates your parcel might undergo unusual condition. The shipping company hasn’t updated it for a long time (over 30 days). If you never received your parcel, please contact the shipper so they can start an investigation with their carrier in the originating country.

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