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  1. Help Center
  2. Common FAQ
  3. When exactly will I get my parcel?

Articles in this section

  • The tracking information says "a notice card is left", why did not I get it?
  • Why my parcel is under "Alert" status? What does this mean?
  • My parcel is "Undelivered", what should I do?
  • Where is my parcel? I ordered a month ago!
  • The tracking says my parcel was delivered, but I did not receive it, what to do?
  • Parcel delivered to wrong address and signed for. What to do?
  • Could my parcel be delivered successfully if the address is insufficient?
  • My parcel is under "Pick up" status, where should I go to pick up?
  • I ordered something from China, why the country of origin says "Singapore"?
  • What is the exact location of my parcel?
See more

When exactly will I get my parcel?

Unfortunately, an estimated time of arrival is not available from the carrier for international parcels. Normally it will take from 15 to 35 days after departure.

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