It indicates a variety of response situation from the carrier's (worldwide postal carriers and global logistics providers) tracking access when you submit your tracking number.
Unable To Track
Sorry, the tracking number you submitted was unable to track. This may due to several reasons:
- The carrier has no online tracking capability for this specific shipping method; please feel free to contact the carrier for other tracking options. For instance, you may visit their official website and find "Contact Us" page, email or dial their hotline for help.
- Sorry, we are unable to identify the shipping carrier for this number. Please designate manually. If you want to add a new carrier or new tracking number format; please feel free to contact us. We will be glad to add more carriers.
Normal Tracking
Your tracking number has tracking information. This may due to several reasons:
- This means that the carrier has accepted your package, and the item has been processed and entered tracking information, please wait patiently. We will update this information if there are any further scanning events available from the carrier.
Not Found
This number can't be found at this moment. It's not available in the carrier's system yet. Please check back later. This may due to several reasons:
- The item has not yet been accepted by the carrier.
- The item has not yet been entered in the carrier's system.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
Generally, after the item has been sent, it will be processed and enter tracking information by the carrier. There might be a delay between these scanning events and tracking availability the carrier's system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.
Tracking error
A tracking error message appears for the order number you are querying. There may be the following reasons:
The carrier's tracking interface may be unavailable or busy.
The carrier's network is unstable and sudden network access errors occur. Network access instability occurs and most carriers resume normal access within a few hours. You can click on the error to check it or check it again later. If an interface error occurs, it will take several days to resolve before normal queries can be performed.
Web Error
A web error has occurred. This may due to several reasons:
- The carrier's tracking access is temporarily disconnected, under this situation, the carrier's official website has been suspended.
- Due to unstable network connection, it might be just a temporary network fault.
Apart from a few carriers lacking technical support which often show web error or disconnected server, most of the other carriers, if web error occurs, their tracking service will be restored within a few hours. Please click Re-Track or retry later.
Process Error
A process error has occurred. This may due to several reasons:
- The carrier's tracking result format has been changed.
- The carrier's tracking access was undergoing abnormal response.
We are now fixing the problems and will update our system asap. Please click re-track or retry later.
Service Error
A service error has occurred. This may due to several reasons:
- The carrier's tracking access is being updated or under maintenance.
- The carrier's tracking access may be faulty.
- Tracking failure, because the carrier's tracking access is too busy.
Please click re-track or retry later.