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  • The parcel was sent a long time ago, why still has not received it?
  • Shipped out a parcel 3 days ago, why it’s "Not found" in your system?
  • "Tracking status not updated in over 30 days”, how to deal with it?
  • Why is the parcel under "Alert" status? What does that mean?
  • How fast is my parcel going to be received?
  • I am trying to track my parcel, why do I receive the error "Service Error" or "Web Error"?
  • What does "Your number might belong to the following carriers" mean?
  • What does "Item pre-advised" or "Info-received" mean?
  • What is original shipping channel and tracking number?
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