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  1. Help Center
  2. Common FAQ
  3. My parcel is "Not found", what shall I do?

Articles in this section

  • The tracking information says "a notice card is left", why did not I get it?
  • My parcel is under "Pick up" status, where should I go to pick up?
  • The tracking says my parcel was delivered, but I did not receive it, what to do?
  • I ordered something from China, why the country of origin says "Singapore"?
  • What shall I do if my parcel requires customs clearance?
  • My parcel is "Undelivered", what should I do?
  • Could my parcel be delivered successfully if the address is insufficient?
  • My parcel is "In Transit" for quite a while. What is the exact location?
  • Parcel delivered to wrong address and signed for. What to do?
  • Why my parcel is under "Alert" status? What does this mean?
See more

My parcel is "Not found", what shall I do?

"Not Found" means we do not find any information for that number. We recommend that you double check your tracking number; or contact the shipper (the retailer where you purchased your order) for verification.

If the tracking number is correct, please wait for at least 1-2 days after the parcel(s) have been sent for tracking details to be available.

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  • What is the exact location of my parcel?
  • I did not receive my order, can I get a refund?
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